BREAKING NEWS: Facebook Changes Its Promotions Policy — Wildfire Provides Compliant Solution

Facebook has just announced an update to its promotions policy. The major change in this update is that, going forward, there is no longer a requirement to obtain approval from Facebook to run a promotion entirely within Facebook. However, companies do still need to comply with Facebook's promotions guidelines and they do still need to use a third party application (e.g. Wildfire's contest and sweepstakes applications) to run their promotions. What does this new policy mean for your promotions plans? Here is a breakdown of the details.

What has changed

• Previously, in order to administer a promotion inside of Facebook, you had to either obtain explicit approval from a Facebook representative, or else run your promotion in two parts by  "publicizing" it in a tab on Facebook but "administering" it (collecting submissions or entries, conducting the drawing, judging winning entries, or notifying winners) off of Facebook, like at a Wildfire microsite.


• Now, there is no need to obtain approval to administer the entire promotion inside of Facebook, so users participating in your promotions will remain inside of the Facebook environment by default throughout the entire process flow of the promotion (and do not need to be taken to microsite to submit their data). This is great news because generally promotions that are run entirely in Facebook have better conversions (i.e. higher entry rates) and higher rates of sharing (via newsfeeds and friend invites) than those that are only publicized in Facebook but administered via a microsite.

What has not changed

• All promotions still need to be compliant with Facebook Promotions Guidelines and its Platform Policies. This means all promotions must still "be administered through an application on the platform", and can "only be entered by going through a location on the Canvas page of an application in Facebook or on that applications tab on a Facebook Fan Page."


• This means that, as before, no promotions can be run simply by asking users to write something on the wall, alter their Facebook profile picture, change their status, or upload a photo. The promotion needs to exist within the environment of a dedicated application, like Wildfire's sweepstakes or contest applications.

What you need to know

Wildfire remains the easiest tool to use to create a compelling and intuitive promotion for your Facebook fans. Best of all, when you run a Wildfire promotion, you know that the functionality of your campaigns is 100% compliant with Facebook's promotions guidelines, even in the occasion that they change.

We have updated our promotions platform in accordance with these changes, so that any promotions built from now on will automatically run entirely within the Facebook environment instead of taking users to a microsite as they enter. If you have a promotion that was previously built but not launched yet, it will also behave according to the new changes. If you have a promotion that was launched prior to the announcement, and you did not receive Facebook approval at that time, the administration of your campaign will still occur through a microsite.

As always, we welcome any questions, concerns, or feedback you might have. You can leave a comment in the box below, or email us at info@wildfireapp.com. We're happy to address all inquiries!

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How to Use A/B Testing to Achieve Positive ROI on your Facebook Ads

Our recent post about optimizing the performance of your Facebook ads was so popular (several businesses told us that after following our advice they saw positive ROI on their Facebook ads for the very first time) that we have decided to continue the Facebook ads topic. This time, we want to explain in an easy way how you can effectively test, measure and optimize your ads (what many call ‘A/B testing’) to ensure that you get maximum results.

What is A/B testing and how can it help your Facebook ad performance?
A/B testing is the process of comparing two ads against each other, one slightly different than the other, and seeing which one gets the best results then testing the ‘winning’ ad against a new variation and so on until you’ve optimized your ad. So, for example, you might run two ads that have identical copy and targeting but one has a photo of a cupcake and the other has a photo of a burger. You measure which has the best results and find that the burger is the most successful image. Then you test the ad with the burger image against a new variation - perhaps you test another image to see if it beats the burger image or you keep the burger constant in both variations of your ad and you instead try adding different copy to your ad to see what works best. You keep testing ads against each other in this way until you find the optimal combination of images, text and audience targeting for your ad. Anyone can do this—you don’t need to be an expert to optimize your ad.

[caption id="attachment_1190" align="aligncenter" width="351" caption="Which ad will perform better? A/B Testing is one way to find out, accurately."][/caption]

How do you use A/B testing to increase the performance of your Facebook ads?

Advice # 1: First decide what you are going to measure to determine success
Before running two variations of an ad to determine which is more successful, you first have to decide how you’ll measure success. Below are a few possible success questions:Is the winning ad the one that:

• gets the most clicks?


• leads to the most fans?


• produces most signups?


• yields the most coupon redemptions?

Common practice is to measure and optimize for click-thru rate but you should be aware that this isn't necessarily the best metric for your business. For example, you may have created an advertisement that is great at getting people to click, but terrible at getting people to complete your sign-up form, become a fan or browse your website. In other words, your click-through rate is high but your conversion rate is low.  Cost Per Acquisition (CPA) takes both the click through rate and conversion rate into account, so it's generally the strongest indicator of advertising success.

CPA Example 1: If your goal is to generate fans, you could measure the effectiveness of each of your ads in terms of generating fans.

CPA Example 2: If your goal is to generate email address, measure the cost per email address acquired by each version of your ad.

CPA Example 3: Of course the most powerful measurement would be the number of sales that each ad generates for your business, but realize that for most businesses there may be a delay of many weeks or months between when someone clicks on your ad and when they buy your product so you’d need to wait too long to test which of your ad variations is most successful in terms of sales.

The idea of A/B testing is that you test, measure and learn quickly, and not wait months to get results.

Hot Tip! Sometimes it may actually make sense to optimize your ad so that people do NOT click on it. This might seem odd, but you can actually remind users about your brand and pay very little in return because ultimately you only pay if someone clicks on your Facebook ad. So, for example, you may want to run ads for your existing fans to wish them a ‘Happy Holiday’. This will generate very different results from an ad that contains an explicit call-to-action (e.g. click here to get a free Holiday coupon) but if your goal is branding discouraging clicks can be highly cost effective.

Hot Tip! Wildfire recently launched conversion tracking in our new analytics dashboard (see “NEW PRODUCT: Real-Time Campaign Analytics” for more details) which enables you to run different ads to your Wildfire promotion and track how well they are converting in terms of the leads they generate.

Advice # 2: Choose a control for your experiment
The next step in your process is to create your ‘control’ ad. This is the starting ad against which you will test new variations of this ad in order to see if you can improve its performance. So start out with whatever you think will be the most effective image, copy and targeting for your ad - this will be your ‘control’ ad. Don’t worry if you’re not sure - the great thing about A/B testing is that you start with your best guess and then you use measurement and testing to turn your best ‘guess’ into an ad that’s proven through measurement.

Hot tip! For inspiration for your ‘control’ ad try looking at the ads of other companies that are known to successfully use Facebook ads (e.g. Groupon, Zynga, Living Social). You should also read our post about successful ads,  “18 Super Easy, Highly Effective Tips to Grow your Fans via Facebook Ads.”

Advice # 3: Now create your ‘test’ ad by changing a single element.
Now that you have your control ad, its time to create ads to test against. When creating new ads for testing change only one element in each new ad. If you change more than one element (e.g. the image and the text) when you measure the results you won’t know if the change in performance is due to the new image or the new text.

Example for test ad #1: You might work on optimizing your ad image first by creating several new ads in which you try a new image for your ad but keep the description and title the same.

Example for text ad #2: For the next set, keep the image and description the same but change the title in each ad.

Example for test ad #3: Finally test different descriptions, each with the same title and image.

You may also test the target audience for the ad by keeping the ad exactly the same but targeting different kinds of viewers e.g. 20-30 year old women versus 30-40 year old women (the Facebook ads tool provides you with this targeting feature). Altogether it’s not unusual to run through approximately 20-30 variations of your ad for one ad campaign.

Hot tip! Unlike A/B testing for Google ads, where titles and descriptions are extremely important, on Facebook graphics trump both of these characteristics. Spend more time testing different image variations, followed by title, and then, if time and budget permit, test your ad description.

Advice # 4: Test a large number of images
When doing your image tests, focus on quantity - we’d recommend testing 5 images at a minimum, but testing 20 images is preferred. If you test many images you may find that several of them work well - which will provide you with a great base of images for your future ad campaigns. For some very effective tips and tricks about exactly what types of images to try, check out our previous blog post with “18 Super Easy, Highly Effective Tips to Grow your Fans via Facebook Ads.”

Hot tip! When testing images try to form a hypothesis about which ones will ‘win’ rather than simply waiting for the data to find the winner. This will help you to learn why one image is better than another, thus enabling you to become more and more adept at choosing appropriate images in the future.

Advice # 5: Use A/B testing to identify the appropriate target audience
Facebook ads have very powerful targeting features. You can control which users see your ads based on very specific guidelines, such as age, gender, geographic location and even interests. Use A/B testing to identify what kind of audience is most receptive to your ads by displaying identical ads to users with different demographics or interests.

Example for targeting: You might try displaying your ad to American women aged 25-35 years who indicate they are married and then to American women aged 25-35 years who indicate they are unmarried. This will help you to determine if your ads resonate best with married or unmarried women. You might then wish to further refine your audience by running the ads for American married women aged 25-35 years who indicate ‘cooking’ as an interest versus those who don’t.

Advice # 6: Run all the versions of your ad simultaneously
When you are testing different variations of an ad be sure to run them at the same time. If you run them at different times you won’t know if the reason for the different performance of the ads is the changes you made to the ad itself or differences relating to the timing of the ads. For example, if you’re testing two images and you run one on Friday and the other on Sunday, the Sunday ad might perform better because of the image or perhaps just because people have more time to click on ads on Sundays because they are not at work. Unless you run the ads simultaneously you won’t be able to isolate the true cause of performance differences.

Advice # 7: Run your ads long enough to reach statistical significance
Be sure to run your ads so that they get enough clicks for your results to be statistically significant. You may find, for example, that in the early stages of your test one ad gets twice as many clicks as the other but if the number of clicks is very low (e.g. 10 clicks for ad A versus 5 clicks for ad B) you simply don’t have enough data to be sure that Ad A is performing better than Ad B. As a general rule of thumb, make sure you have at least 100 clicks for each ad.  Once you’ve run your ads long enough then pause the less effective ads and push your budget towards the successful ads, versus running the “losers” for longer and wasting your budget.

Advice # 8: How to use Facebook’s ad tool for A/B testing
To run your A/B tests using the suggestions provided in this blog post, the following steps are necessary:

Step 1: Use the "Create a Similar Ad" feature in Facebook’s ad set-up wizard. This will enable you to quickly duplicate your ad in order to test small changes to it.

Step 2: In order to ensure your ads get displayed by Facebook an equal number of times (which is critical if you are to run an accurate test), you have to create a separate ‘campaign’ for each ad variation. This is because when multiple ads are running within a single campaign, Facebook's system will allocate more of your daily budget to higher performing ads, and often ads that are added after the first two or three do not get run at all, which makes them useless from the point of view of A/B testing.

Advice # 9: Don’t always assume that Facebook’s ‘suggested bid’ is the best
When setting up an ad Facebook will ask how much you are willing to pay per click for each ad.  You’ll notice Facebook offers a suggested bid but you should take this suggestion with a grain of salt.  You’ll notice in the image above, which is a real campaign, the suggested bid is between $1.06-2.03, yet we bid $0.65 and get a good amount of traffic. In other words, we pay almost half of what Facebook suggests and get good results. The point is - start low and then move your bids up until you start to get traffic. You might have to increase your bids as high as the suggested range, or even above. But it depends on many factors, so don’t be afraid to play around with bids until you get traffic at a decent price.  Be aware, however, that the more granular you get with your targeting, the more expensive your ads tend to be, i.e. you’ll pay more if your ad targets a very specific demographic (e.g. 30 year old women from California who are married) versus a broad demograhic (e.g. women from the United States).Advice # 10: Evaluate and improve upon your results
For each round of tests you run going forward, make the winner the new “control.” This way, your control ads will keep evolving with each ad campaign effort you undertake, and your ad strategies can continue to be refined over time.

When you’re evaluating the results for the campaigns you run, remember to pause all ad variations that are producing a high Cost Per Acquisition or Cost Per Entry (i.e. if you are running a promotion). These campaigns are clearly not cost effective so you’ll want to save your precious ad budget for those that are and switch of your expensive ads as soon as you can.

Hot tip! Be aware that certain times of the year will be more competitive when it comes to running ads and thus more expensive. For example, around the holidays lots of companies are wanting to advertise their products so you may find that the cost of your ads increases. You should take this into account when you evaluate your campaign success during the holidays.

Advice # 11: The most important lesson of all!
Lather, rinse, and repeat! There is no such thing as a perfect ad (at least, a perfect ad that you can run over and over, for any campaign or any purpose.) In our experience, by the time you’ve narrowed down a successful ad from your tester group of 30, you can run it for a few days or weeks (depending on how narrow your audience is) until it falls out of vogue. Call the Facebook audience fickle, picky, or quickly disinterested, but successful brand ad campaigns are those that evolve continuously. Logically, this makes sense. Once you have found the winning image, title, copy, and targeting info that’s generating you all the attention (with clicks and entries), you won’t be able to keep running it successfully because you’re basically showing it to the same people over and over again and once someone has clicked on your ad once they are unlikely to do it again unless you show them a new ad. So for better or for worse, you’ll need to keep developing new ads (and using our A/B testing techniques to enhance them) if you want to continue running successful ads on Facebook.

We hope the advice is helpful to make your ads perform better. Use the comments box below to provide us with your own advice and feedback!

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NEW PRODUCT: Real-Time Campaign Analytics

Among the many things the social web has brought to our attention, it’s the impact of “real-time”.  Now more than ever, thoughts and actions are communicated and distributed at near the speed of light, and being in the know on what’s happening ‘now’ has taken on new importance.  It’s in that light that we’re excited to introduce Real-Time Campaign Analytics to our clients.  In fact, we feel strongly about democratizing access to real-time information, so we’ve enabled this capability to all accounts on the Wildfire platform.  What’s the fuss all about? Let us give you a quick tour of the features of our analytics package.

On the surface, we’ve created a new user interface for every published campaign that provides at-a-glance access to vital campaign stats.  Under the hood, we put a lot of effort into building the robust analytics engine that powers the data in real-time. We’re proud of the scalability this affords us, as we’ll be able to provide the most up-to-date information even as the number of campaigns we support grows dramatically.

The tool that our clients can use to view their campaign data is aptly named the Campaign Analytics Dashboard, and here’s a screenshot of what it looks like for many clients.  In fact, this image was taken from our very own promotion! It’s cliché, I know, but we’re eating our own dog food.

When you first visit the dashboard, the entire lifetime of the campaign is displayed by default, giving you the entire picture of what’s been going on.  At the top of the dashboard are the key performance metrics including visits, entries, and entry rate, accompanied by useful reference statistics like daily average or best-to-date.  Below that, we provide an interactive time chart that lets you see the activity on your campaign day-by-day.

Beneath the graph we display the key metrics broken out by whatever channels the campaign is published to.  As you probably know, a Wildfire campaign can be hosted on Facebook, on a microsite, or even as a widget on a client’s website.  In all cases, we provide visibility into user participation on each channel.

For our most sophisticated clients, we also offer the ability to create custom referral sources, a powerful tool that allows you to identify where engagement is coming from down to the narrowest segments.  Using referral sources, clients can effectively optimize their campaigns by discovering and nurturing the most efficient distribution channels.

For example, you could A/B test different marketing copy for your email newsletters to see which version drives the most entries.  Similarly, you can optimize ad spend on a campaign by associating each ad creative with a different referral source.  All the tools of the trade for online marketing are now available for social.  We think that’s pretty powerful.

We’re determined to offer the most comprehensive and up-to-date reporting platform for social media marketing.  Analytics Dashboard is a great step forward, but it’s only the beginning.  Stay tuned for more improvements.

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How to Get Your Brand Noticed this Holiday Season

Last month we listed some themed promotion ideas for Thanksgiving, Black Friday, and Cyber Monday and received some great feedback from our readers! This month, we’ll explore some ideas for successful December holiday promotions so that your business can start the holidays off in high-performance mode! 

The December holiday season can be the best time to bring in new customers and reconnect with current ones because consumers are in ‘shopping mode’. One of the best ways to capture consumer engagement around your brand is to run special Holiday promotions that offer exclusive and compelling deals and discounts. Here are some suggestions to give you inspiration.

IDEA #1: Drive Sales with a “Daily” Holiday Deal!

Create some themed daily deal promotions in accordance with the daily festivities of whichever holiday you prefer! For example, there’s the “12 days of Christmas,” 8 nights of Hannukah, and 7 nights of Kwanzaa, not to mention however many days you’d want to spend celebrating the New Year. To do a daily deal, you could use our coupon module to offer a different coupon every day. You could either publicize in advance what the coupon will be for each day of the campaign or you could keep an element of surprise by only letting people know what the coupon will be on the day it is released. Instead of offering a coupon, you could use our group deal format to announce a different group deal for each day of the campaign.



Here is a great example of a successful group deal that's capitalizing on the "12 Days of Christmas" with a special discount!

 

IDEA #2: ‘Tis the Season for being Charitable! Use a promotion to benefit a cause and rally your fans.

Create a campaign that’s focused on giving donations to a charitable cause, like a coat drive for the winter, or Toys for Tots. Your promotion type can vary-- choose virtual gifts for a fun and engaging way for users to contribute (set it up so that for each “gift” given, you donate a certain amount of money to the charity of your choice), or choose a Sign-Up Form where you can build in a multiple choice option for users who enter, allowing them to choose from a list of charities (that you select) which one they prefer you to donate $1 on their behalf to. This is a great way to generate marketing information about the engaged users who are finding and interacting with your promotion.

IDEA #3: Use Holiday-themed user generated contests to drive engagement and sharing among friends.

What family doesn’t have a collection of photos from their get togethers at Christmas or for their New Year’s celebrations?  You can drill down to very specific contest instructions, like asking entrants to upload their favorite picture of their babies or young children opening gifts or sitting with Santa!  Or, you can make the contest open to more broad entries, like photos and write-ups of “Your Favorite Holiday Moments.” An easy way to do this (allow both photos and essays to be voted on in one contest) is to create a Wildfire Photo Contest, but set the photo upload minimum to zero — that way those who don’t have a photo of their memory easily available can still enter by just submitting a written description of their memory. By not requiring a photo, you’ll find that your entry rate will be higher.

Lots of fun contests could also be themed around ‘New Year’s resolutions’ such as a ‘Tell us about your craziest New Year’s Resolution’ essay contest or a ‘List your top five wishes for the world for 2011’ or even a ‘Top 5 things I pledge to do in 2011 to help my country’ essay contest.

IDEA #4: Get those Last Minute Shoppers to make a Purchase with a Great Group Deal!

We’ve all been there— waiting until the last minute to get gifts or sniff out the best discounted deals is a staple of every holiday season! Entice deal-hungry users and fans by appealing to their gift giving sensibilities with a deeply discounted Group Deal. Buyers are most attracted to deals that show a discount value of over 50% off. While the deal may be a steep one, the value of a new (or returning) satisfied customer during the holiday season can translate to lots of buzz marketing and some great customer loyalty going forward.

IDEA #5: Draw ‘em in with the chance to win and then encourage them to buy.

Sweepstakes are a powerful way to get people to click on your ads and/or visit your fan page so why not run a Holiday-themed sweepstakes to get people’s attention and then encourage sales by offering a coupon to all sweepstakes participants. You could either do this by combing our sweepstakes format with our coupon format so that as soon as people have entered the sweepstakes they are automatically directed to your coupon or you could email a coupon offer to all sweepstakes participants at the end of each day or when the sweepstakes ends.

There are tons of great ideas for a Holiday-themed sweepstakes. You could give away vouchers to major retailers to help winners with their holiday shopping or you could offer the ultimate holiday food hamper so the winner can eat like a king during the holidays. Offering a trip to somewhere warm and tropical would be an incredible Holiday prize now that winter has arrived in the Northern Hemisphere, as would a shopping spree for the winner. To make your promotion more viral give entrants a reason to spread the word about the sweepstakes by building in a referral feature like “if you win, your friend wins too!” Simply add an input field that asks something like this:  “Who referred you to this promotion? If you win, they’ll win too! Just add their email” into your entry form — its a very enticing and super simple way to enhance the virality of your promotion!

This holiday sweepstakes draws attention to the prize, which is a digital camera, to allow for "capturing holiday moments."

Do you have some great holiday promotions ideas to share? Leave them in the comments below, we’d love to hear from you!

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